Thank you for choosing Alpha Koncepts for your firearm training needs. It is important that you understand our Returns and Cancellation policy before you commit to a training class. We understand that life happens, and you might find the need to reschedule you training class. If you ever find yourself in this position, this is how it works.
For Public classes, full payment is required at registration.
For Private classes, typically 50% down payment is required at registration, please consult your contract for more details.
If Alpha Koncepts finds the need to cancel a class for any reason, students will have the option of applying training fees to future classes or request a full refund.
If you need to cancel, You must contact us in writing. Either reply to your confirmation email or use the contact form located at: http://www.alphakoncepts.com/contact-us/
If you do not receive a reply within 24 hours, please call 847-612-3952 to be sure your message didn’t get lost in cyber space.
Any cancellation must be made at least 48 hours before the event to be eligible for any sort of refund.
There shall be no refund for private classes. This is because in most cases, class rooms and range reservations will not be refunded.
For public classes, if you cancel prior to 48 hours, your class fee may be credited to a future class minus a 50% processing and administration fee. Or you may be given the option to apply your training fee to a future class minus a 25% processing and administration fee.
Students who are no-call no-show shall receive no refund what so ever.
When taking a training class hosted by Alpha Koncepts, but instructed by a guest instructor, there shall be no refunds for any reason at any time. However you may transfer your enrollment to another qualified person. Transfers of enrollment must take place at least 48 hours prior, and in writing. Either reply to your confirmation email or use the contact form located at: http://www.alphakoncepts.com/contact-us/
By signing up for a class, you agree and consent to this Returns and Cancellation Policy.
Feel free to contact us with any questions or comments.